Refund Policy

All sales are final unless broken during transit, did not arrive, or it is entirely different than what you purchased.

We will ensure that each item is safely packed to prevent damage in transit. If a purchase is clearly damaged in transit, we will initiate a claim with the appropriate carrier. The carrier will schedule a pickup of the damaged item and we will refund the buyer upon completion of the claims process. 

Awakening the Past does declare the sale price of all items shipped. This insures each package against loss. This also covers damage when it is determined that the item was properly packed. When damage has clearly occurred during shipping, we will file a claim with the appropriate carrier. Awakening the Past will only reimburse the seller if the claim is accepted.

To start a return, you can contact us at info@awakeningthepast.com. Please note that returns will need to be sent to the following address: 1593 Edmund Street, Simi Valley,  CA 93065

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@awakeningthepast.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@awakeningthepast.com.